Policies
Privacy Policy
How Chromani Studio handles the information you share when you order, request a quote, or send artwork.
What we collect
Contact details you enter in a form, order and payment information processed by the store, files you upload for a project, and standard site analytics.
How we use it
To quote and produce your order, send proofs, arrange pickup or shipping, and answer questions about work in progress.
Artwork and files you send
Files you upload are used to produce your order. We keep them so reorders can be run from the same artwork. We will ask before showing finished work as an example of what we make.
Your choices
How to request a copy of your information, ask for corrections, or ask us to delete it, subject to record-keeping obligations.
Questions about this page
Contact the studio at [email protected] or (239) 900-1588. Chromani Studio, 12551 New Brittany Blvd, Fort Myers, FL 33907.
Contact the studioTerms of Service
The terms that apply when you place an order with Chromani Studio, online or in the studio.
Orders and acceptance
An order is confirmed when we have accepted it and payment has been received. Quantities, sizes, materials, and finishes are those stated on your quote or order confirmation - please check them before paying. If a stock item turns out to be unavailable we will offer an alternative or refund that item. Changes to a confirmed order are possible only before the proof is approved, and may change the price or the date.
Quotes and pricing
Quotes are based on the details you give us - artwork, quantity, material, and date. A quote holds for 30 days unless it says otherwise. If the specification changes after quoting, or the artwork supplied needs substantially more work than described, we will re-quote before proceeding rather than surprise you on the invoice. Prices for ready-made pieces in the shop are as shown at checkout. Florida sales tax is added where it applies.
Payment
Custom orders are paid in full before production begins. Shop orders are paid at checkout. We accept the card and wallet methods shown at checkout. Production is scheduled from the date payment clears and the proof is approved, whichever is later.
Proofs and approval
Personalized and custom work is produced from a proof you approve. The proof shows layout, spelling, placement, and size. Please read it carefully - the approved proof is what we make. Once approved, production runs from that version, and the cost of a reprint caused by an error in an approved proof falls to the customer. If we make a mistake against the approved proof, we remake it at our cost.
Changes and cancellations
You may change or cancel a custom order at no charge at any point before you approve the proof. After proof approval the order cannot be cancelled: materials are committed and personalized pieces cannot be resold or restocked. Ready-made shop items that have not been personalized can be cancelled before they ship.
Production time
Most orders are ready 5-7 business days after proof approval. Larger runs and multi-process jobs take longer, and the date is confirmed with your quote rather than promised generally. Rush production is available - ask when you request the quote, as it depends on the current queue. Dates assume the proof is approved promptly; a delay in approval moves the date.
Materials, colour, and quantities
Colour on a screen is not a reliable guide to colour on a finished piece. Screens are backlit and calibrated differently, and materials absorb ink and laser marking differently - wood grain, powder-coated metal, leather, and slate all behave in their own way. We match your artwork as closely as the material allows, and will tell you when a colour or fine detail will not reproduce well before we run it. Natural materials vary in grain, tone, and figure between pieces; that variation is a property of the material, not a fault. On larger runs, quantities may vary slightly above or below the number ordered; we will tell you if that happens and adjust the invoice accordingly.
Items you supply
You are welcome to supply your own garments, blanks, or objects. Send details of the material and quantity first so we can confirm they suit the process. Customer-supplied items are decorated at your risk: we cannot guarantee results on an unknown substrate, and we cannot replace an item we did not supply if it is damaged in production. We recommend supplying a spare. If a supplied item fails in production, our production charge still applies.
Artwork and rights
You confirm you have the right to use the logos, images, and text you send us, and that doing so does not infringe anyone else's rights. We do not reproduce third-party trademarks or copyrighted material without evidence of permission, and we may decline any job we believe infringes rights or that we consider offensive or unlawful. You keep the rights to your own artwork. Where we create original design work for you, we retain the rights to that design; it is licensed to you for the order it was made for, and further use can be agreed. We keep your files on record so reorders run from the same artwork, and we will ask you before showing finished work in our portfolio or marketing.
Pickup, shipping, and risk
Local pickup is available at the studio during opening hours; we email you when an order is ready. For shipped orders, risk passes to you when the carrier takes possession. We pack carefully and we are not responsible for delays once a parcel is with the carrier - if a shipment is late or lost we will help you pursue it, and we will remake a lost order where the carrier accepts the claim. Please check your delivery address at checkout; we cannot recover a parcel sent to an address supplied in error.
Faults and returns
Check your order when you receive or collect it and tell us within 14 days of anything faulty in materials or workmanship. Send photographs and we will repair, remake, or refund - whichever is appropriate. Personalized and custom pieces are made for you specifically and cannot be resold, so they are not returnable for change of mind; they are covered for faults and for anything that differs from the approved proof. Unpersonalized shop items in original condition can be returned within 14 days of receipt.
Uncollected orders
Finished orders are held for 60 days from the date we tell you they are ready. Studio space is limited, and after 60 days we may dispose of an uncollected order without a refund. If you need longer, tell us and we will arrange it.
Limits of liability
We take responsibility for the work we produce. Our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses - lost sales, missed events, or costs arising from a delay. Nothing here limits any right you have that cannot be limited by law.
Governing law
These terms are governed by the laws of the State of Florida, and any dispute will be handled in the courts of Lee County, Florida. If any part of these terms is unenforceable, the rest continues to apply.
Questions about this page
Contact the studio at [email protected] or (239) 900-1588. Chromani Studio, 12551 New Brittany Blvd, Fort Myers, FL 33907.
Contact the studioShipping & Returns
How finished orders reach you, and what to do if something isn't right.
Local pickup
Orders can be collected at 12551 New Brittany Blvd, Fort Myers, FL, 33907, during studio hours. We email you when an order is ready.
Shipping
Carriers, rates, and delivery areas as configured in the store. We do not quote transit times we cannot control.
Production time
Lead time depends on the piece, quantity, and current queue, and is confirmed with your quote rather than promised in advance.
Damaged or incorrect orders
Tell us within a reasonable window and send photos; we'll sort out a repair, remake, or refund as appropriate.
Personalized items
Personalized and custom pieces are made for you specifically and cannot be resold, so they are not returnable unless the piece is faulty or differs from the proof you approved.
Questions about this page
Contact the studio at [email protected] or (239) 900-1588. Chromani Studio, 12551 New Brittany Blvd, Fort Myers, FL 33907.
Contact the studio